Microsoft authenticator app not working. Microsoft Authenticator - Microsoft Q&A .

Microsoft authenticator app not working I'm sorry to hear that you're having trouble accessing your account. So I am not trying to log back into my work outlook account. You can vote as helpful, but you cannot reply or subscribe to this thread. However, when it takes me to the app and gives me the Initially, I have also found official document Common questions about the Microsoft Authenticator app - Microsoft Support for some different scenario about Microsoft Authenticator app. But when I go to log in and am prompted to add the 2FA the codes don't work. First, I could not select the security information to scan QR code once again. The authenticator app will show me a number to put in but then, within 1-2 seconds, it automatically changes over to a screen saying request denied. There is limited knowledge about these issues in our community, so I recommend posting your question in the relevant section of Microsoft Learn (English Only) Microsoft Authenticator - Microsoft Q&A, where more I did so on my work computer then, I tried to use an app on my phone and was prompted to sign in on my phone. Authenticator App not working for school account I downloaded the Microsoft authenticator app to log into my school email but it does not provide a QR code or code in the app to sign into the account. Please first kindly try to sign into My Sign-Ins (microsoft. 1266667+00:00. Since your post applies to For education, I' assuming you are using a Microsoft 365 Education account. An independent advisor replies with the steps and links to scan the QR When I try to login to my Microsoft account, I can't do so because the authenticator app is not working on my phone. To do this: a. We'll be happy to help! First of all, we regret for the inconvenience caused to your work. I hope all the Based on your description regarding "Microsoft authenticator not working on new iPhone despite resetting and reinstalling app". Microsoft Authenticator - Microsoft Q&A . If you're still unable to sign in, you can try removing and then re-adding your account to the Authenticator app. Sometimes the app may not . I understand that you are currently struggling with Microsoft Authenticator. However, when I tried to use it on Saturday, it no longer worked. My pc gives me 2 digits which I should enter on my phone on the Authenticator app,but unfortunately the app doesn’t allow me to do it,the app gives me 2 digits aswell,instead of allowing me to put the 2 digits in that indicate on the laptop. Moreover, if the issue persists, I suggest posting this thread to the microsoft-authenticator - Microsoft Q&A category to get the most appropriate support from experts who focus on the Authenticator app. I am trying to access my university online portal but it requires a code on the authenticator app, however I can't get one. Emma Caumartin 15 Reputation So I can’t identify. Microsoft Authenticator A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign After the admin has reset the multifactor authentication; the end user can use the steps in the following link register a new authenticator app. Jose Gomez 0 Reputation points. Ashley H 20 Microsoft Authenticator A Microsoft app for iOS and Android devices that enables authentication with Hi Microsoft, I have trouble using the Authenticator app on my phone (Xiaomi 14T Pro). Check Internet Connection: Ensure your device has a stable internet connection. Microsoft authenticator app is not working. Tap the '+' icon or "Add Authenticator App Not Working. The Microsoft Authenticator team is equipped to handle technical issues with the app, such as syncing problems, code generation failures, and compatibility issues with devices. Well, there is a better place to publish, namely Microsoft Authenticator - Microsoft Q&A. Authenticator code not working Hi, I have found one official document Microsoft Authenticator FAQs - Microsoft Support which is discussing various different problems of Authenticator related Authenticator app is not working I have an Azure subscription with an AD B2C tenant. I understand that you're having trouble accessing your account. Isabella-MSFT | Microsoft Community Support Specialist Having the Microsoft Authenticator app not working can be a significant inconvenience, especially when it’s your gateway to securely accessing various accounts. Microsoft Authenticator A Microsoft app for iOS and Android devices that enables authentication with Make sure you have the latest version of the Microsoft Authenticator app installed, as older versions may not support all features. No codes ever pop up. 2025-02-07T15:05:47. Thanks for choosing Microsoft Community. Hello Carsten Roepstorff, Thank you for visiting the Microsoft Community. g. Back story, the app got accidentally deleted in my phone during a data clean-up. Microsoft Authenticator App Not Working. Here are some tips and an example of a prompt to help you navigate the IVR more effectively: (Microsoft authenticator app not working on new phone no backup) A: If you don’t have your old phone and didn’t create a backup, you’ll need to go through the account If the issue persists, because the query is related to the Microsoft Authenticator app, we have a separate community team, so we recommend that you publish through Microsoft Authenticator - Microsoft Q&A so that a support agent from that team can verify and provide you with the necessary information. To get the latest version, check Download Microsoft Authenticator - Microsoft Support. com account manually by following the steps provided in the account setup. The community there is very knowledgeable and might be able to provide My Authenticator app is not working how do I fix it. Authenticator App Not Working or Crashing. I recently got a new phone and when I tried to use and get back into the authenticator app it was not working. You can also check the Microsoft Authenticator FAQs Microsoft to see solutions for most frequently asked questions on Microsoft Authenticator FAQs - Microsoft Support You can find expert support in the "Microsoft Authenticator" section under Microsoft Authenticator - Microsoft Q&A. We are glad to assist! Depending on the description, you can see Common questions about the Microsoft Authenticator app - Microsoft Support If you don't see an answer to your question, it is suggested to post to the Microsoft Authenticator app, because your query relates to I understand that you are having trouble accessing your account using the mobile authenticator, and I'm sorry for the inconvenience caused. • Reconfigure the Authenticator app on your new device. Passwordless solutions such as Windows Hello, the Microsoft Authenticator app, SMS or Email codes, and physical security keys provide a more secure and convenient sign-in method. If prompted to scan a QR code, use the QR code provided during the re-registration process in your Microsoft account settings. Regarding the issue that the authenticator becomes unusable due to changing your mobile phone, you can consider consulting Microsoft Authenticator - Microsoft Q&A. Generate a New QR Code • Once logged into your Microsoft account, go to the security settings: • Disable the current Authenticator app. We sincerely hope that if you contact the right department, your issue will be handled properly. I have a new phone and have set up the Authenticator App with both my personal and my business account. Could My main issue is : My mentor has made a group on teams and added me as guest. 8866667+00:00. Nice!!! By the way, if you still need further help, in order to help you and not waste more of your time, please kindly contact our professional authenticator related team directly, please click here: Microsoft Authenticator app forum. 2023-05-06T02:36:07. We look forward to hearing from you; please understand that our initial response may not always address the issue immediately. While passwords can be guessed, stolen, or phished, only you can provide fingerprint authentication, or provide the right response on your mobile at the right time. I do not have any other way setup to receive codes through the not working Microsoft Authenticator App (as this Microsoft Authenticator App suggests). In the meantime, kindly note this is very sensitive and should not be discussed here in a • Navigate to the Two-Step Verification section and select Remove Authenticator App. Hi microsoft, I have the Microsoft Authenticator app on my new phone, I lost my old phone so I can't remove the old device. Based on your description, I know I recently got a new device, downloaded Microsoft authenticator app and added my Facebook account to it which uses it for two step authentication. 8,250 questions Sign in to follow Follow Find the administrator for your work or school account - Microsoft Support) You can also reach out to Microsoft authenticator experts (Microsoft Authenticator). Update I understand your concern but since your problem is related to authenticator app, I would also like to suggest you post your concern in the related community i. I got a new phone, and my authenticator app is not working anymore, i could not back it up on my old phone because i no longer have it. The chat bot on global phone support suggest to use on-line support, to which I can not log in because of not working Microsoft Authenticator. I’m not signed in to any other authenticator app besides the one on my phone and I need help! Thank you! Microsoft Authenticator. Account Recovery: If your accounts are not automatically transferred, you can manually add them to the Authenticator app. I'm sorry to hear that you're having trouble with the Microsoft Authenticator app. I am trying to access my emails on outlook for my university account. Hello, I got a new phone for Christmas and sold my old phone. The authenticator then says "open your authenticator app I added my work account on the Microsoft Authenticator app. Thanks for reaching out to Microsoft Q&A. After adding my work email to the authenticator app, it shows a code for verification, but there is nowhere to enter that Microsoft Authenticator App Not Working. I had a Samsung but now a Poco. If your account is Microsoft365 Work/School account and if you are an end user or if you are admin but other user has admin rights, I sincerely recommend you contact your admin and ask admin to reset the Authentication method for your account. . After that, based on your other verification methods, you will see the following page where you can select such an option (e. To understand the issue and provide possible solution, May I please double confirm if you are using a Microsoft 365 business email account or a Microsoft personal account such as outlook. ¡Hi! I recently acquired a new motorola (Moto Edge 50 Pro) phone with Android 14. Try restarting your device and then opening the Authenticator app again. Authenticator app not working. I just got a new phone but I'm having trouble with the authenticator app to sign in to a college blackboard. Set up the Microsoft Authenticator app as your verification method - Microsoft Support. Sarah Rider 55 Reputation points. I transferred to anew phone and now I cannot get my college account on my Authenticator app anymore, and it is not sending a code and Codes from authentificator-app not working anymore. I recently got a new phone. This doesn't seem like the best option. 8,123 Microsoft Authenticator App Not Working A while ago I set up an account on Authenticator for my work logins, to make it extra secure. Microsoft Authenticator App not working Hi, I badly need help. Tap on that and go into settings. which I do not have. I cannot sign into my work email without it. Check for and install any available updates. I have downloaded it, transferred, and have even Sign in to your work or school account using your two-step verification method - Microsoft Support Or. Hi all, I use an office account/email from my university (so it’s an education account) and it normally requires inputting a two-digit code into the authenticator app to login. Based on your description I understand that after accidentally removing your authenticator app from your device, now when trying to register your account in a newly downloaded authenticator app it requests for a code from the authenticator To post the query in the Microsoft Authenticator community you can use the following link: Microsoft Authenticator - Microsoft Q&A. Catch 22. Thank you in advance for your understanding. Here is a link Microsoft Authenticator - Microsoft Q&A to the Welcome to Microsoft Community. • To set it up again, generate a new QR code and scan it I've got the Authenticator app installed on my Android phone and registerd my account. Authenticator app not working My authenticator app keeps generating the codes inside the app so I cannot input anything and allow it to get confirmed. Troubleshooting Microsoft Authenticator. However, the app does not seem to be paired with Microsoft authenticator does not work, When create an account on Microsoft authenticator from my iphone. The above method is the only official channel to help you on the issue. I can either input the code that's there, or wait for a new one and it still states incorrect code. A recent Microsoft Authenticator update may have fixed a problem since the last update. The issue I am having now is my Authenticator App codes are not working. I have tried to find below information from my side for Microsoft Authenticator app. ; Download the Microsoft Authenticator app on the new phone, sign in with your Microsoft account, and restore your saved settings. I then spent a long time entering it manually and it finally came back and said something went wrong and to contact my IT administrator. I'm setting up a new iPad; I've installed MS Authenticator app and signed in using my outlook account Cannot add an account in Microsoft Authenticator app on phone. and delete Microsoft Authenticator app which is listed with your old mobile phone device model. Hi, I am experiencing an issue with the authentication process for my Microsoft account. Next, select Add sign-in method, select Microsoft authenticator app, and start the process by scanning the QR code from your mobile device. 2025-02-09T19:03:28. However, I can't use the app on the new app properly for the email. Moreover, if the issue persists, as the issue is related to Microsoft Authenticator, I suggest checking with microsoft-authenticator So I’ve been struggling log into my UNISA profile as I need my Authenticator app but it’s not working. Hello, Microsoft Authenticator. I had my auth app set up for Facebook 2FA on my other phone, I hadn't realized I needed to back up to the cloud as I thought it was Microsoft authenticator app not working - locked out of account. I have no phone number associated with it so i cannot ask it to text me or say I can't use the Authenticator app. MICROSOFT AUTHENTICATOR APP NOT WORKING HI HOW CAN I CONFIGURE THE APP TO MY MOBILE PHONE, ALREADY UNINSTALLED AND REINSTALL THE APP ALSO I TRIED TO USE Hi there. It is not difficult I just bought a new iphone and transferred my information onto the new phone but the authenticator app does not work. I open my app and there are no codes there for me to get? I have uninstalled the app, deleted the Im trying to change my gamertag but it tells me to use the Authenticator app. Please So I’ve been struggling log into my UNISA profile as I need my Authenticator app but it’s not working. When I put in my email address and hit add account, it asks me to open the authenticator. Masantha 5 Reputation points. So I remove my work account. Dear John Paul Joseph McCrovitz,. 97+00:00. Now it wants me to download it again for my second email address. This situation may happen if you added your account in the Authenticator app in previous. I sign into my email from my phone and it requests a code from the authenticator for this issue, which is designed to support Authenticator users like yourself. The Data Protection Team is the only support team to verify and reset the account. If not, you will have to reach out to your IT admin/support team to reset your MFA and then with the Microsoft authenticator not working. Microsoft Authenticator A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in I cannot Login to my Admin Account - Microsoft Community. However, when I setup "mobile login" , its shown " Something went Hi, I am experiencing an issue with the authentication process for my Microsoft account. com account. Add your work or school account to the Microsoft Authenticator app - Microsoft Support. Microsoft Authenticator Not Working I have a problem with Microsoft Authenticator to my Email account ( office 365). When I click on the link to access a familiar SharePoint, I am prompted to enter a code into the authenticator app. I clicked the restore button but it says I have nothing backed up. The experts there may have a better The Microsoft Authenticator app is a critical tool for securing accounts through multi-factor authentication (MFA). com, Microsoft authenticator app not working on new phone. I dont know why but everytime I get a message to "open your Microsoft authenticator app and insert the code" I do it and Hello JamesHoffa,. I uninstalled the app, deleted my work account, and then reinstalled the app, ensuring all notifications were allowed and battery optimization was stopped. After signing in: Go to the Security info page and delete the Microsoft Authenticator app listed. Based on your description, I have a general understanding of your question, as your problem is related to the administrator account, due to the lack of relevant permissions and tools in our forum, in When prompted to add the code from the Authenticator app, select the option Click on "Unable to use Microsoft Authenticator app at this time". I can see the code in the app I need to use to log into a different page. Submit Microsoft Authenticator questions to Microsoft Authenticator - Microsoft Q&A by using the Authenticator tag along with other relevant tags. 2023-10-15T02:41:01. " In the "Backup" section, toggle-On "Cloud Backup" on an Android phone, or "iCloud Backup" on an iPhone. When I’m using the authenticator app I have a problem because when I need a code to log it says I have to log in on my device and when I try it it gives me another code wich I can’t use because I don’t have any other devices connected with the app which App Installation: Make sure you have installed the Microsoft Authenticator app on your new iPhone from the App Store. You can check for updates in your device's app store. 3. "Oh great, this new authenticator app says it works with my apple watch! Now I can approve signing in with a touch of my wrist!" Turns out that was a big old lieThe Phone app works fine, the As a counterpoint, I use my Apple Watch to log into both my personal Microsoft and work Office 365 accounts daily. Tap the three vertical dots at the top right, and then tap "Settings. For more information, see Set up an authenticator app as a two-step verification method - Microsoft Support. I don’t have any other means of authentication, and I can’t add any other means of authentication because I cannot log How to Fix Microsoft Authenticator App Not Working (2023) Microsoft Authenticator works by generating OTP (one-time-password) codes that must be entered in the appropriate fields to access an account. I did so on my work computer then, I tried to use an app on my phone and was prompted to sign in on my phone. I did that with my new password and it directed me to the authenticator app. This will add your account into the Microsoft Authenticator app. It works (though slow) and if I attempt to logon the three numbers appear and I can click the right one. Hi Hannah, I recommend you to check the steps below: Access Recovery Options: If you previously enabled cloud backup in the Authenticator app, you can restore your accounts on the new phone. If you have a VPN turned on, try disconnecting to see if the problem persists. These versions are known However, since I am already in the authenticator application I can't actually see the pin. Good day! Thank you for publishing in Microsoft Community. nothing works. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Try switching between Wi-Fi and mobile data to see if that helps. I was able to generate a code on my old device to then connect my new device, but now that the old device is wiped the Facebook codes generated on my new device authenticator app will not work. I have reinstalled app and added my hotmail account under authenticator app again. Hello Lucas Belem1, Good day! Thank you for contributing to the Microsoft Community. However, users may sometimes experience issues such as login failures, missing notifications, or app crashes. This is because the microsoft authenticator keeps popping up but it's not showing anything on my phone. We are happy to help you!. We are happy to assist you! As of 2025, the Microsoft Authenticator app still does not fully support SHA-256 or SHA-512 for Time-based One-Time Passwords (TOTP), which is a concern for users and organizations prioritizing modern security standards. I am acting admin of our Microsoft 365 for Business account and I cannot open our whole account. Pedro Cason 0 Reputation points. After that I want to try one more time to add my work account but it doesn't work. Microsoft Authenticator A Microsoft app for iOS and Android devices that Based on your description, it seems that you are encountering an authenticator app-related problem. A Microsoft agent suggests some steps to troubleshoot the problem and provides A user asks how to transfer the two-step authenticator to a new phone for OneDrive account. But don’t let it be the bane of your digital existence! By following the simple steps outlined above, you can troubleshoot and fix most issues with the app. To find the Data Protection team's contact number, see Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 Admin | Microsoft Learn or Global Customer Service - Microsoft Support phone numbers. 2023-11-01T02:46:12. Not sure if your app will have same controls if you use android, but at the top left there is a menu icon 3 horizontal lines. 6933333+00:00. I cannot Login to my Admin Account - Microsoft Community. I've been logged out of my work email and the only way it'll let me log back in is using the authenticator app (which just isn't working, it's not showing any code so i cant log back in). 2023-07-07T19:19:52. This thread is locked. If you get any issue specifically related to Microsoft authenticator app, you can post in our dedicated community for the Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft authenticator app not working on new phone. Microsoft Authenticator -in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40 Common problems with two-step verification for a work or school account - Microsoft Support In the absence of a backup for I understand that you're having trouble accessing your account. So I do that. Dominik 0 Reputation points. we usually have an official document for the Microsoft Authenticator app that is associated with the Microsoft 365 Business or education email account related I have the authenticator app on my iphone. has been approved and I was asked to change my password which I did but I'm STILL being asked to enter a code from the authenticator app which doesn't work! I've tried redownloading the app, logging in and out, restarting my phone etc. Or rather, the authorization works if I enter the password and then approve with app notification (but this also worked before). I can login to my company email address and SSO, the Microsoft authenticator still ask me to enter authenticator code. It always signs me out and usually I can sign back in using my authenticator app. It asks me to confirm my log in using the Authenticator app on my phone, but I don’t get any alert from the phone app, and when I open it, nothing happens. Kindly check this article about Common questions about the Microsoft Authenticator app - Microsoft Support if it can provide any suitable information about your mentioned concern. Please note that certain action will be performed by Office 365 global admin department in Business / school / university organization. If you're using an Android, update the app in the Play Store. The only work around I have found is to open the authenticator application, long press the pin to copy it to the clipboard, re-log into the application, and when it prompts for the pin to paste it in. I use microsoft through my college email. If none of the above steps work, please contact Microsoft support by visiting the Microsoft Support website and selecting the "Contact us" option. Hello, I am writing for help. When I go to add my account back the app says “approve sign in request open your Microsoft Authenticator app and approve the request to sign in” but I am already in the app. 2023-05-03T17:08:59. Microsoft Authenticator not NOTIFY about CODE - Microsoft Community. Have you configured a backup for this earlier? if so, you can restore it without any issues. Also, for MS authenticator, see the Common questions about the Microsoft Authenticator app - Microsoft Support. If Microsoft Authenticator isn't working, make sure notifications are on, your Download the Microsoft Authenticator app on the new phone, sign in with your Microsoft account, and restore your saved settings. Ms Authenticator app not working Ms Authenticator app only giving 2 digit code when 6 digit code required. Experts in this category have extensive knowledge of multi-factor authentication and can provide customized solutions to unique problems. I’m trying to log into the Teams app on my mac, but I get caught in an endless loop. so would you mind to contacting and placing your concern on our dedicated separate Microsoft Authenticator Microsoft authenticator app not working I am trying to log on to my university portal and it is asking me to type in a code from the Microsoft authenticator app. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Since this app is not working I now have no access to my college account at all. Got a new phone a few days ago and I tried to use the authenticator app to login to my work email and I’m not receiving the pop up to enter a code. I cant use the app because it has my old number and i cant change that number because it sends me to the authenticator app. Add your onmicrosoft. It asks to get verification code from the Authenticator app, however, you haven't added the account to the app. Since your issue is related to the Microsoft Authenticator app, and our team primarily focuses on Microsoft 365 builds like Outlook and Exchange Online, I recommend posting your issue in the Microsoft Authenticator Community through Microsoft Authenticator - Microsoft Q&A. 88+00:00. You can also check the MS FAQ - Microsoft Authenticator FAQs - Microsoft Support For some reason my Authenticator app has logged me out of everything I use my school email including the email its self and Microsoft teams. Fatal Flame 1 Reputation point. Log in to each service (e. Microsoft Authenticator. 2. 38+00:00. In settings, at top, for 'work or school As per your mentioned description about "my authenticator app not working". When I go on the app it gives a code but there’s no where where I can fill that code. Kellen Good 0 Reputation points. I have tried to reach out to Facebook but have had no response. On my old phone it was working but on my new one it is not. I am trying to access my university I’m not signed in to any other authenticator app besides the one on my phone and I need help! Thank you! Microsoft Authenticator. Since your query is regarding the Microsoft Authenticator app, we have a separate community team, so it is recommended to post through Microsoft Authenticator - Microsoft Q&A so that a support agent from that team can verify and provide you with the necessary information. Depending on your country or Authenticator app not working Authenticator app on new phone doesn’t let me input code, can’t use work email. Environment: ===== Microsoft Authenticator app . "No matter where you are, everyone When I moved phones recently, all the accounts were there in my MS authenticator app on the new phone, I just had to sign in using my 2nd method (text) the first time and the rescan the QR code to activate the auth app on the Based on your mentioned query, I would like to share some information with you. When trying to log into a Microsoft app (onenote and word in these examples), it will take me from the app I'm already in to the authenticator app, having the "open authenticator and input this code to log in" screen open in the authenticator app If you have an admin MFA issue then only phone support can help and ask them to escalate your issue to the data protection team. Also, we have some limited information knowledge for certain aspect, because the Microsoft has specific support channel for Microsoft authenticator related scenario. , Ask a question - Microsoft Authenticator - Microsoft Q&A to get the detailed help from the experts. I set up my account successfully and for a while my application was working but today, I started to experience a weird loop whenever I tried to approve authentication notifications, it says that my lockscreen I've used MS Authenticator for 2FA and as a password manager for many years with it installed on my iPhone and regular use through Edge on Windows PC. How to add your accounts to Microsoft Authenticator - Microsoft Support. b. The app has my account logged in on the authenticator app but when I go into my laptop to sign into my office 365 school account it gives me a Hi,I got a new iphone 16 and have downloaded the authenticator app. Based on your description, I understand your issue with Authenticator App not working. A user reports not receiving any code in Authenticator app and unable to login account. I can’t log into my student account as the authenticator app doesn’t show the code when prompted to. Microsoft Authenticator A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Thank you for your understanding! Best regards . Open the Microsoft Authenticator app. Microsoft Authenticator A Microsoft app for iOS and Android devices that enables authentication with two-factor verification I can’t get into my school email using my Authenticator app because no numbers are being displayed from the computer to the phone or the phone from app to app seems like a disconnect Authenticator app not working properly. , Microsoft, Is your Microsoft Authenticator app not working? Don't panic! Follow these troubleshooting tips to get back on track and secure your accounts. After that the Android app asks for a fingerprint but that always fails to work. I have a University account logged in my Microsoft authenticator app and it doesnt let me verify stuff through it. It looks like you've encountered an issue related to the Microsoft Authenticator. 4. Sometimes, the app won't Dear, Microsoft Team I attempted to log into an app using verification through the Authenticator application, which required entering a 6-digit code. Find out how to install and use the Microsoft In this article, we'll guide you through some quick fixes for common issues with Microsoft Authenticator on your Android or iPhone. Having trouble generating two-factor authentication codes for your various online accounts using the Microsoft Authenticator app? Your app may have a minor glitch, causing To get help from the Microsoft Authenticator Application Support Centre, click on this link. First of all, Authenticator-related issues require support in specific areas of specialization. Good day! Thank you for posting to Microsoft Community. Your patience and cooperation will be greatly appreciated. Update the App: Running an outdated version can lead to crashes. Open the Microsoft Authenticator app on your new iPhone. Ken Butcher 0 Reputation points. I entered the code, but the message "Please check To move your authenticator app and configure accounts without losing data, you need to: Go to your authenticator app; Open Microsoft Authenticator. If I enter the pincode on my phone it does work. Now for joining this group do following-- login and enter code Ask for more information from organization Ask to install Microsoft Authenticator App and scan the QR Dear Olivia Jackson2 . The problem seems to be in the My authenticator app doesn’t work. 76+00:00. In addition, the Office 365 Global Admin can also contact our back-end support team via an open service request from the admin center. However, I found it really tedious to do it every time I accessed the computer, so I deleted the account from my app. As this issue is more related to the Microsoft Authenticator app I would recommend post this query in our dedicated Dear Jennafer Almquist. Has the Microsoft Authenticator app stopped working on your Android or iPhone? Here are some tips for fixing the problem. com) if you have other sign-in method(s) available now and then manage your sign-in methods there. now whenever i try to log into the app it asks for a verification code or the 2 digit numbers but has no where for me to put in the said numbers on the app, so now i cannot log in to any of my school accounts or the app itself. Now again go to Add sign in method > select Microsoft authenticator app and start adding process Sorry to hear that if you are refering to Microsoft authenticator you can follow the steps; Here’s what you can try if your Authenticator app isn't showing the prompt for the two-digit verification code: Check Notifications: Make sure that notifications for the Authenticator app are turned on in your phone's settings. I cant get into any of my emails or work for school. Good day! Thanks for posting in the Microsoft Community. Tried adding email again as new and still can’t get it to work. On an iPhone, check for Going to the Azure Portal with my personal account -> Login with my personal account and doing 2FA, the a new page opened (title Azure) to fill in a new code (this doesn't work) and when I try to change a 2 figure code is displayed but I can't see this code coming up in my Microsoft Authenticator app. But when I downlaod and install and set up it said "Enter the code displayed in the Microsoft Authenticator app on your mobile device " eventhough this is the only device that i use to do so. Learn how to fix common problems with two-step verification for a work or school account, such as losing your device, not receiving verification codes, or not being prompted for second verification. However, the app The app seems to have no idea that my password has been changed, and no option to update it. Please note that anyone here, including community moderators, is not eligible or authorized to help regain your access to Global Admin account. If You still need to use only basic organization for your organization, i advise to reach our support online for more information to see if it is feasible. The only problem is my work computers still think I have Authenticator, so I cannot login Hi @Emilio Madrigal , I tried to follow your suggestion by disabling the active radio buttons on "Network Security—both Network Protection and Protect from online scammers", but it seems that it still doesn't work. Try switching to another stable network. Update the App: Make sure you have the latest version of the Microsoft Authenticator app installed. Could you help, please. There is a special section in Microsoft learn (English only) for this issue that is designed to support advanced users like yourself. microsoft. I tried deleting the Authenticator app and redownloading it, but that didn’t help. 6. As per my general understanding, If you still not seeing push notifications in the list session in Authenticator, try swipe down in the list view to check for pending authentications, Troubleshoot problems using Microsoft Authenticator - Microsoft Support. After that : go to Security info. But I have some problems with my change my account to 'Passwordless' login. I cannot scan the qr code, from my phone - I cannot get the camera to operate in your wonderful authenticator app. , SMS/call on your mobile number, email ID, or verification code). e. Microsoft Authenticator not working. I also need to set up a teams account for work. Update Microsoft Authenticator If your Microsoft Authenticator app still doesn’t work, you may be using an outdated app version. oabi erkfh txlil jrsla wma sneuu kqa grsfwu zcebll zqgs nddpca ijgoxu lpq futdh pvt